Department Store of the Future Gets a Radical Makeover

Department Store of the Future Gets a Radical Makeover https://images.wsj.net/im-43560/social

Department Store of the Future Gets a Radical Makeover






If the department store has a future, it might look like this.

The space is a quarter of its original size. New goods hit the racks daily and are displayed on a single floor with an e-commerce warehouse upstairs. The store is closed two days a week and is staffed by full-time employees who know their customers by name and sell auto insurance among other services at the checkout.

That...

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