An official can not block a citizen
An official can not block a citizen
In recent times, the issue of freedom of expression and freedom of information has arisen on the Internet and social networks, and now more so with the next change of federal government which has promised us many things, and we hope that this will comply But not everyone has liked to run into these freedoms, especially to some who are, or who will be, public officials.A phenomenon is occurring in social networks, in which public officials have blocked people in their official accounts of social networks, which has generated great annoyance in the affected citizens, although some have even seen it as a triumph over the criticisms that have been thrown at them.
However, here is a small big problem. Are public officials free to block citizens in their official social media accounts? As far as I understand, they should not do it. Well, if they are public officials, they do not have to block a citizen, even if he tells them unpleasant things, at the end of the day they are public officials, and their duty is to be there to serve the citizens; If they block a citizen, and then they need it, they will not be able to communicate with the official because he blocked it, only because he did not like being told things.
It's like, for example, hypothetical, if a policeman has an official twitter account, there will not be a lack of telling or insulting things, but if he blocks someone from them, and one of those citizens will need his support, he would have access to the functions and help that he should play for being a public official, for the fact of having blocked him, only because he did not like being told things. In fact, he would incur omissions to his duties and position as a public official. Or not?
And in fact the emergency numbers 911 or the Red Cross are a vivid example of this, because although they receive hundreds of calls with false alarms on a daily basis, they do not block any number, even though they can do so. They continue to give service to all people who request it.
But we did not want to stay with the doubt, and we wanted to be very sure of this, so we communicated to the National Commission of Human Rights, and our question was answered, in a very attentive and prompt manner, by the Deputy Visitor of the CNDH, Rodolfo Sotomayor.We explained that no public official, of any of the three levels, can block a citizen in their official accounts of social networks, because this directly attacks against the rights and freedoms of the citizen, and if someone did it can present a complaint against this.
We asked him what happens in the cases of the officials who could present cases in which some citizen is very annoying and insistent as to his messages to the official. The lawyer kindly explained that if a citizen makes bad use of social networks to annoy and annoy an official, he can report it to social network companies and they could disable or cancel the account if he is doing wrong use of it, but in no way can a public official block a citizen for that.
This shed light on this case, since some came to consider it as some kind of "coercion" to the officials, but it is totally mowed. A total error. Officials have several communication channels such as official pages, telephones and emails, but also their official social media accounts must be public, as they are also communication channels, and if they are going to take them as officers, they should not discriminate against whom if they attend or not, they are obliged to be open to all public. In their personal accounts they can block whoever they want, but in the official ones they can not.
In short, in no way a public official has the freedom to block a citizen in their social networks, because they have no right to discriminate, or on social networks, whom to attend. It is as if whoever sends them offensive emails and then needs the help of the official, can not deny it. In fact, they can not even block the mail, just because a citizen tells you unpleasant things.
By professional ethics they should not do it, in addition to that they have to be always available to citizens. If they wanted to be voted and appointed as public officials, their position gives them many privileges, but also many duties and obligations, one of them is to be always available and at the service of citizenship.
We live in a republic, they are public servants and their main function is to be at the service of citizens.
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